Terms & Conditions

1. Who we are

Express Laundromat operates a self-service and full-service laundry at 3341 Golf Rd, Evanston, IL 60203. These terms apply whenever you use our machines, drop laundry off with us, or ask us to collect and deliver it. By using our services you agree to them.

2. What we offer

• Self-service. Commercial washers and dryers available on site, 24 hours a day, 7 days a week.
• Wash, dry & fold. Drop your laundry off and we wash, dry and fold it for you. Most orders are ready the same day.
• Pickup & delivery. We collect from your address and return your laundry washed, dried and folded.

3. Where we operate

We provide services in the United States only. Our regular pickup and delivery area covers Evanston, Skokie, Lincolnwood, Morton Grove, Golf, Wilmette, Kenilworth, Winnetka, Glencoe, Northfield, Glenview, Northbrook and Highland Park, Illinois.

We are often able to serve addresses beyond that list. If you are nearby but not named above, contact us and we will tell you whether we can reach you. Extended-area service is arranged case by case and confirmed with you before your first collection.

4. Free pickup and delivery

There is a 25 lb minimum on pickup and delivery orders. With that minimum in place, collection and return are provided at no charge, anywhere in our service area, at any hour.

Because we operate around the clock, we can collect early in the morning, late at night and at weekends. We agree a time with you in advance and do our best to keep to it. Occasionally weather, traffic or an unusually busy day may delay a collection or return; if that happens we will tell you as soon as we can.

5. Booking an order

You can book by phone, by WhatsApp, or through the inquiry form on this site. A booking is confirmed once we have replied to you and agreed a time. Please make sure we can reach your laundry at the agreed time — for example, that a doorstep, lobby or side entrance is accessible. If we arrive and cannot collect, we will contact you to rearrange.

6. Preparing your laundry

• Empty your pockets. Please check for cash, keys, cards, phones, jewellery, pens and anything else. We are not able to take responsibility for items left in pockets, or for damage they cause to other garments.
• Tell us about special items. Let us know about anything delicate, hand-wash only, dry-clean only, heavily soiled or likely to bleed colour, and about any stains you want treated.
• Follow care labels. We wash according to garment care labels and the instructions you give us. Where a label is missing or unreadable, we use our judgement and standard commercial settings.

Items we cannot accept

For the safety of our staff, our machines and other customers' laundry, we cannot accept items contaminated with hazardous or biological material, items soaked in flammable substances, or anything that could damage a machine. If we find such items in an order we will set them aside and contact you.

7. Care, loss and damage

We take real care with your laundry and handle every order at our own shop. Even so, laundering carries some inherent risk — colours can run, older fabrics can weaken, and manufacturing faults can show up in the wash. We are not responsible for damage arising from the nature or condition of an item itself, from an incorrect or missing care label, or from instructions you have given us.

If something is lost or damaged while in our care, tell us as soon as you notice — ideally within 48 hours of collecting your order, so that we can look into it while we still have records and can trace the load. We will work with you in good faith to put it right.

Please do not send us items of exceptional value — heirlooms, designer pieces, garments with sentimental value or anything that could not be replaced. If you do, please tell us in advance so we can decide together whether we are the right choice for that item.

8. Collecting your order

For drop-off orders, please collect your laundry promptly once we tell you it is ready. We have limited space and cannot store completed orders indefinitely. If an order remains uncollected for an extended period and we have been unable to reach you using the contact details you gave us, we may have to dispose of it. We will always try to contact you first.

9. Payment

Payment is due when your order is collected or delivered, unless we have agreed otherwise with you in advance. Current prices are available in the shop and on request. Commercial and recurring accounts can be arranged on separate terms.

10. Loyalty card

Our loyalty card gives one free cycle after ten qualifying stamps, subject to the conditions printed on the card. Stamps are issued at our discretion for qualifying orders, have no cash value, and cannot be transferred or sold. We may change or end the programme; if we do, stamps already earned will be honoured for a reasonable period.

11. Promotions and offers

Any promotion, discount or special offer we run is subject to limits set by management, and is honoured on the terms explained at the time it is offered. Those terms — a minimum order, a qualifying service, an expiry date, a limit per customer, or anything else — are set out when the offer is made.

We reserve the right to decline to apply a promotion outside its stated terms, and to change, suspend or withdraw an offer at any time. Where an offer has already been explained to you and you have relied on it, we will honour it as explained.

12. Self-service machines

Machines on the floor are available 24 hours a day. Please follow the posted instructions and load sizes, do not leave laundry unattended for long periods, and report any fault to us so we can take the machine out of service. We are not responsible for personal property left on the premises.

13. Changes to these terms

We may update these terms as our services change. The current version is always the one on this page, with the date shown at the top. Continuing to use our services after a change means you accept the updated terms.

14. Governing law

These terms are governed by the laws of the State of Illinois, United States.

15. Contact us

Last updated August 26, 2026. We may update this page from time to time; the date above always reflects the current version.